Workstation Management

Last Updated 11/1/2021

Service Provider ActivitiesFrequencyDetailed Description
Workstation MaintenanceAs NeededDisk, performance, OS configuration, service, and event logs.
Workstation Global Configuration AdjustmentsAs NeededIf non-standard adjustments are necessary, fees may be apply.
Monitors & Service MonitoringFrequencyDetailed Description
DRV – Free Space Remaining < 10% Total Size or 2GBContinuousRMM Monitor of Disk Space
DRV – Smart FailuresContinuousRMM Monitor of Disk Failures
PF  – Low MemoryContinuousRMM Monitor of Hardware
PF – 90% Plus Avg CPUContinuousRMM Monitor of Hardware
SVC – Auto Services StoppedContinuousRMM Critical Service Monitor
UPTIME – 1 Month Since RebootContinuousRMM Uptime Monitor
Service Onboarding ActivitiesFrequencyDetailed Description
Deploy Service Provider’s management agentsOnce Per Server
Complete workstation onboarding documentationOnce Per Server
Address monitor alertsUntil All Addressed 
Serviceable TechnologiesSupported Versions and Releases
Windows8.1, and greater
Mac11.0 and greater
Serviceable Conditions
Workstation’s configuration, physical state, and general health is reasonable.  (Out of scope projects may be proposed if necessary to ensure serviceability.)
Workstation is adequately licensed.
Coverage Exclusions & Exceptions
The cost for any and all hardware and software required to ensure defined service levels and performance expectations.
Service Levels & Performance Goals
Workstation Proprietary Performance Benchmarks Improve or Remain Stable.  When this is not true and maintenance has been performed successfully, the manufacturer will be contacted or other project/parts/replacements will be recommended to ensure consistent service levels.
Service Level & Performance Exceptions
Turnaround on hardware failure cannot be guaranteed.
Vendor/manufacturer warranted repairs are excluded from the general and specific service levels defined
Any and all 3rd party adjustments that lead to any/all downtime will be excluded from defined service and performance levels.