Software Management

Last Updated 11/1/2021

Service Provider ActivitiesFrequencyDetailed Description
Install or deploy approved softwareAs NeededSoftware installation and verification
Perform minor updates to approved softwareAs NeededSoftware remediation and updates
Uninstall unapproved softwareAs NeededSoftware removal
Monitors & Service MonitoringFrequencyDetailed Description
SW – Microsoft 365 Licensing CountsContinuousService Provider Manages M365 Licensing Counts
Value ReportingFrequencyDetailed Description
Software ListAs NeededClient requested monthly system health report form RMM
Installed Software AuditAs NeededClient requested monthly system health report form RMM
Service Onboarding ActivitiesFrequencyDetailed Description
Audit, review, and document business softwareOnce per client
Serviceable TechnologiesSupported Versions and Releases
*Unique to Client*
Microsoft Office2019 or later
Serviceable Conditions
Licensed, warranted, and supported by vendor
Support for application is reasonably economical and application is being actively maintained by vendor.  (Bug fixes/etc.)
Coverage Exclusions & Exceptions
The cost of any software or software licenses.
Vendor support charges or fees.
Any new software deployments or installations.
Large or complex software deployments that require a time investment of the Service Provider that exceeds an estimated 4 hours or 20 minutes per workstation.
Service Levels & Performance Goals
Software standards defined and applied to at least 90% of workstations in production.
Service Level & Performance Exceptions
Large, complex, or new software deployments cannot follow the general standard service levels defined.