Printer Management
Service Provider Activities | Frequency | Detailed Description |
---|---|---|
Printer Troubleshooting | As Needed | Network connectivity and printer server issues |
Configuration Adjustment of Network Printers | As Needed | |
Printer Mapping Script Tuning | As Needed | |
Adding a Printer to a Workstation | As Needed | |
Monitors & Service Monitoring | Frequency | Detailed Description |
Print Spooler Service Monitor | Continuous | Detects when it crashes and attempts to automatically repair |
Service Onboarding Activities | Frequency | Detailed Description |
Network Printer Setup | Once Per Printer | |
Printer Documentation | Once Per Printer | |
Printer Mapping Script Configuration | Once Per Printer | |
Serviceable Technologies | Supported Versions and Releases | |
All Major Vendors | ||
Serviceable Conditions | ||
Properly configured and physically healthy printer | ||
Static IP Address or DHCP reservation assigned to printer | ||
Setup as a shared network printer or local connection via USB | ||
Coverage Exclusions & Exceptions | ||
The cost of any printers, their consumables, or other print services. | ||
Replacement of any printer consumables (toner, paper, etc). | ||
Hardware repairs. | ||
Service Levels & Performance Goals | ||
Provide access to network printer at least 98% | ||
Printers added on End-user login to domain with login script that adds printer based on that user’s access levels. | ||
Service Level & Performance Exceptions | ||
Downtime due to physical malfunction that leads to a replacement or dispatch of vendor recommended printer repair technician. |