Printer Management

Last Updated 11/1/2021

Service Provider ActivitiesFrequencyDetailed Description
Printer TroubleshootingAs NeededNetwork connectivity and printer server issues
Configuration Adjustment of Network PrintersAs Needed
Printer Mapping Script TuningAs Needed
Adding a Printer to a WorkstationAs Needed
Monitors & Service MonitoringFrequencyDetailed Description
Print Spooler Service MonitorContinuousDetects when it crashes and attempts to automatically repair
Service Onboarding ActivitiesFrequencyDetailed Description
Network Printer SetupOnce Per Printer
Printer DocumentationOnce Per Printer
Printer Mapping Script ConfigurationOnce Per Printer
Serviceable TechnologiesSupported Versions and Releases
All Major Vendors
Serviceable Conditions
Properly configured and physically healthy printer
Static IP Address or DHCP reservation assigned to printer
Setup as a shared network printer or local connection via USB
Coverage Exclusions & Exceptions
The cost of any printers, their consumables, or other print services.
Replacement of any printer consumables (toner, paper, etc).
Hardware repairs.
Service Levels & Performance Goals
Provide access to network printer at least 98%
Printers added on End-user login to domain with login script that adds printer based on that user’s access levels.
Service Level & Performance Exceptions
Downtime due to physical malfunction that leads to a replacement or dispatch of vendor recommended printer repair technician.