Patch Management

Last Updated 11/1/2021

Service Provider ActivitiesFrequencyDetailed Description
Assess available Microsoft product updatesOnce Per PatchVerify valid patches available
Test Service Provider approved updatesAs NeededUser requested vertical application patching
Deploy Service Provider approved updatesOnce Per PatchAutomatic monitoring of patches
Validate deployed updates installed successfullyOnce Per PatchAutomatic monitoring of patches
Remediate unsuccessful updatesAs NeededIntervention resulting from failed patching alerts
Monitors & Service MonitoringFrequencyDetailed Description
UPDATES – FailedContinuousRMM Monitor of patch status
UPDATES – InstalledContinuousRMM Monitor of patch status
UPDATES – Missing Service PackContinuousRMM Monitor of patch status
UPDATES – Out of DateContinuousRMM Monitor of patch status
Value ReportingFrequencyDetailed Description
Patch DetailOn & Off-Boarding
Patch HealthMonthly
Service Onboarding ActivitiesFrequencyDetailed Description
Define & Setup Maintenance Windows with ClientOnce Per Client
Define & Setup Patching Policy with ClientOnce Per Client
Enable automatic updates on Mac OSOnce Per Machine
Serviceable TechnologiesSupported Versions and Releases
Microsoft WindowsWindows 8.1, and greater
Microsoft Windows Server2012 R2, Standard, and greater
Serviceable Conditions
Windows Installation properly activated with a valid license
Coverage Exclusions & Exceptions
The cost of any and all OS/equipment/software licenses necessary, to adequately license covered equipment
Service Levels & Performance Goals
The Service Provider’s proprietary ‘Patch Health Compliance rating’ when calculated, rates the Client’s servers at 95% or greater on average, and 92% for the workstations on average or greater over the month.
Service Level & Performance Exceptions
High volume or emergency updates that are released with little/no notification from the manufacturer can impact service levels, and are excluded.