IT Procurement

Last Updated 11/1/2021

Service Provider ActivitiesFrequencyDetailed Description
Assessment, selection, quotation, purchasing, procurement, and tracking of IT purchases for ClientAs Needed
Service Onboarding ActivitiesFrequencyDetailed Description
Share process for submitting technology requestsOnce Per Client
Share process for accepting quotesOnce Per Client
Designate Client contacts to manage quote approvalsOnce Per Client
Serviceable Conditions
Client is in good standing with the Service Provider on any existing invoices
Coverage Exclusions & Exceptions
The costs associated to all purchases, the Service Provider is only acting as a facilitator and will invoice all approved quotes.
Service Levels & Performance Goals
General Service Levels Apply
Service Level & Performance Exceptions
When parts or equipment are out of stock or on backorder the instance is exempt from general service levels.