IT Asset Management
| Service Provider Activities | Frequency | Detailed Description |
|---|---|---|
| IT Asset Inventory Updates | As Needed | |
| IT Asset Lifecycle Assessment | Quarterly | |
| Monitors & Service Monitoring | Frequency | Detailed Description |
| New Computer Detected | Continuous | |
| New Device Detected | Continuous | |
| Value Reporting | Frequency | Detailed Description |
| Asset Summary Report | As Needed | |
| Hardware Report | As Needed | |
| Service Onboarding Activities | Frequency | Detailed Description |
| IT Environment Assessment and Tracking | Annually | |
| Serviceable Conditions | ||
| Service Provider’s agent software is deployed to all covered workstations and servers. | ||
| Physical access to every covered site is available or alternative methods of documenting remote site assets is determined. | ||
| Coverage Exclusions & Exceptions | ||
| The cost of any hardware, software, or licenses. | ||
| The disposal costs or fees of any hardware or other IT equipment. | ||
| Service Levels & Performance Goals | ||
| All IT Assets tracked and logged inside the Service Provider’s Asset Management Software | ||
| Service Level & Performance Exceptions | ||
| Equipment purchased or procured without the Service Provider’s awareness. | ||