Cloud Services Management

Last Updated 11/1/2021

Service Provider ActivitiesFrequencyDetailed Description
Assisted Configuration AdjustmentAs Needed
New User Provisioning SupportAs Needed
Minor situational End-user IT educationAs Needed
Issue Reporting to VendorAs Needed
Service Onboarding ActivitiesFrequencyDetailed Description
Document New User Provisioning ProcessOnce Per Service
Provision Cloud Service or Take Over ManagementOnce Per Service
Serviceable TechnologiesSupported Versions and Releases
Microsoft Office 365n/a
Serviceable Conditions
An adequate license and subscription is required
Coverage Exclusions & Exceptions
The cost to integrate multiple cloud services
Any licensing or subscription fees associated to the cloud service
Service Levels & Performance Goals
General Helpdesk service levels apply for issues and new user requests
Service Level & Performance Exceptions
Cloud Services are managed, supported, and serviced by the vendor and in turn, delays caused by the vendor are exempt.